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Frequently Asked Questions

What if the advice or recommended medication isn’t available in Egypt?

Most treatments are available in Egypt under the right guidance of our medical experts, in the unforeseen event of needing a treatment that is not available in Egypt, your doctor would offer you other options that are available in Egypt and can be a suitable replacement, or offer you to come to the UK to continue your treatment.

What if the advice is different from the advice my doctors gave me in Egypt?

That can be a confusing situation that leads to anxiety and stress; it commonly happens for patients seeing different doctors in the same country. We reassure you the opinions are from medical experts who take into account the latest evidence based knowledge and best practice.

What if I need to be examined?

We work closely with an excellent team of doctors based in excellent hospitals in Egypt. If a physical examination or further tests are needed for the expert to make their decisions we will organise an appointment for your physical examination or investigations with our network in Egypt.

Who are the doctors?

Our doctors are highly trained medical experts who practice medicine in the UK and are all GMC-certified. They are also registered with the medical syndicate in Egypt giving them that extra valuable insight when helping you from abroad. Check our services to know more about what we provide.

Can I change the appointment time?

You can change your appointment time at least 4 hours before the consultation once only.

I can’t find the specialty I need

We are constantly adding new doctors, please call the admin team who will have more information.

How do I find the right doctor for me?

You can find the right doctor by searching under the specialty needed, you can then read the doctors' bios, check their reviews, and make a decision about the doctor you would like to see.

What is the cancellation policy?

You can cancel 24 hours before the consultation free of charge.

Price of consultation

Consultations price is GBP 100 which we believe is the most competitive price for such a consultation with a UK doctor anywhere.

Can I use the service if I have hearing difficulties?

Yes, you can chat with the doctor using the chat section at the right lower corner of the page, please start the consultation by writing to the doctor.

Can children use DoctorFly?

Parents can add children under the age of 18 to their accounts.

Can you do physical examinations?

Our highly trained doctors will spend sufficient time reviewing all your reports and results, listening to your symptoms and story in detail, they are able to make a lot of observations from seeing you and hearing you talk, but our experts will not be able to do a physical examination *** More than 90% of medical presentations don’t need a physical examination.

Can DoctorFly deal with emergency situations?

No, if you feel unwell, or have difficulty in breathing or chest pain or other worrying symptoms you need to access emergency services, DoctorFly is not designed to be able to help you in these situations and you will need to visit your local ER department

How long is the appointment?

The appointment is usually for 20-30 minutes.

How do I attend my appointment?

After making the payment you will receive and email with a link to attend the appointment. At the time for your appointment click the link, and the doctor will be with you shortly.

How do I submit my reports and results?

You can log into your account and upload them using the upload button, or you can send them to the admin team using whatsapp or email and they will upload them on your behalf.

How is the payment taken?

Before finalising your booking you will be asked for your card payment details. Otherwise you can pay using Vodafone cash through the admin team.

What is DoctorFly?

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Where can I edit my address?

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time

What is the cancellation policy?

You can cancel 24 hours before the consultation free of charge.

Price of consultation

Consultations price is GBP 100 which we believe is the most competitive price for such a consultation with a UK doctor anywhere.

How is the payment taken?

Before finalising your booking you will be asked for your card payment details. Otherwise you can pay using Vodafone cash through the admin team.

Where can I edit my address?

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time

Where can I edit my address?

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time

Who are the doctors?

Our doctors are highly trained medical experts who practice medicine in the UK and are all GMC-certified. They are also registered with the medical syndicate in Egypt giving them that extra valuable insight when helping you from abroad. Check our services to know more about what we provide.

What if the advice or recommended medication isn’t available in Egypt?

Most treatments are available in Egypt under the right guidance of our medical experts, in the unforeseen event of needing a treatment that is not available in Egypt, your doctor would offer you other options that are available in Egypt and can be a suitable replacement, or offer you to come to the UK to continue your treatment.

What if the advice is different from the advice my doctors gave me in Egypt?

That can be a confusing situation that leads to anxiety and stress; it commonly happens for patients seeing different doctors in the same country. We reassure you the opinions are from medical experts who take into account the latest evidence based knowledge and best practice.

What if I need to be examined?

We work closely with an excellent team of doctors based in excellent hospitals in Egypt. If a physical examination or further tests are needed for the expert to make their decisions we will organise an appointment for your physical examination or investigations with our network in Egypt.

I can’t find the specialty I need

We are constantly adding new doctors, please call the admin team who will have more information.

How do I find the right doctor for me?

You can find the right doctor by searching under the specialty needed, you can then read the doctors' bios, check their reviews, and make a decision about the doctor you would like to see.

Can I use the service if I have hearing difficulties?

Yes, you can chat with the doctor using the chat section at the right lower corner of the page, please start the consultation by writing to the doctor.

Can you do physical examinations?

Our highly trained doctors will spend sufficient time reviewing all your reports and results, listening to your symptoms and story in detail, they are able to make a lot of observations from seeing you and hearing you talk, but our experts will not be able to do a physical examination *** More than 90% of medical presentations don’t need a physical examination.

Can DoctorFly deal with emergency situations?

No, if you feel unwell, or have difficulty in breathing or chest pain or other worrying symptoms you need to access emergency services, DoctorFly is not designed to be able to help you in these situations and you will need to visit your local ER department

How long is the appointment?

The appointment is usually for 20-30 minutes.

How do I attend my appointment?

After making the payment you will receive and email with a link to attend the appointment. At the time for your appointment click the link, and the doctor will be with you shortly.

How do I submit my reports and results?

You can log into your account and upload them using the upload button, or you can send them to the admin team using whatsapp or email and they will upload them on your behalf.